Customer relationship management (CRM) is all of the activities, strategies, and technologies that companies use to manage their communications with their existing and potential customers. A saying regularly heard and said in many companies is “customer is always a king.” CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer holding. Since customer loyalty and revenue are both major points that affect a company’s revenue. In this article, we will discuss the importance of CRM. As a result, CRM is a management strategy that results in increased profits for organizations and companies.
PnaPna is a business software to allow critical functionalists of most office operations to be placed in one platform.
From Marketing, to CRM, Project management, Leads management, Tasks management, Reports, Calendar, Cloud, and Payment etc.