In this article, we will discuss some trends that lead to the CRM revolution. Several different markets or businesses provide services and products of the same quality in many sectors. Making them hard to stand out and increase market share individually based on being higher than competitors. Good consumer experiences have become the backbone of companies. They are trying to set themselves apart from other industries and companies that provide CRM. To facilitate CRM there are various tools and procedures. A better customer experience is the achievement of Customer Relationship Management (CRM). Want more customer leads?